What is Back-Up?
Expert personalised advice can help prevent, improve or correct most back and neck pain. That’s why Back-Up connects you directly with a Chartered Physiotherapist who acts as your ‘case manager’. He or she clinically assesses your problem, and then develops a treatment plan bespoke to you – whether that’s an app based exercise programme, in person or virtual physiotherapy or a home working assessment where appropriate – your journey to recovery is unique to you.
Whatever your treatment journey, your dedicated case manager will guide you every step of the way, all for a once off fee of only €50. Followed carefully, your Back-Up programme will help you recover quickly to prevent a chronic problem developing. Three steps to getting started:
Get back on track today. Book an appointment in the MyClinic section of your online account here or call 01 562 5150, 8.30am - 5.30pm Mon to Fri (excluding bank holidays and Christmas Eve)
The Back-Up team will agree a time that’s convenient for you and book a triage assessment over the phone with a clinical case manager. Alternatively you have the option to complete your assessment virtually via our new digital assessment. It will ask questions about you and your symptoms then, based on your responses, signpost you to the most appropriate level of care. For peace of mind all assessments are reviewed by a physiotherapist to ensure the correct decision has been made.
Whichever option you choose, your injury will be assessed and you will receive a personalised treatment plan. This may consist of app based exercise management, face-to-face or virtual appointments with a chartered physiotherapist or home working assessment as appropriate.
Unfortunately, the following patient groups are not eligible to avail of the Back-Up cover:
- Patients who are currently pregnant (however if you have written clearance from your GP then an assessment can be done which will determine your individualised treatment programme)
- Patients who have an issue that is not located in the neck or back
- Patients who are under 18 years of age
- Patients who are seeking rehabilitation following a surgical procedure
- A minimum of 6 months is required between completion/discharge from the programme before you can access a further treatment programme
Who’s behind Back-Up?
We’ve partnered with Spectrum Health Case Management, a leading independent provider of Allied Health Services in Ireland. The app based exercise platform is provided by Physiotec. Any scans recommended as part of your treatment are provided by Affidea Ireland.
Terms and conditions apply. See your Table of Cover and Membership Handbook for details.