The Smart Way to Overcome Back & Neck Pain

Most of us don’t think very much about our back or neck until there is a problem - but the fact is, your back is one of the most important parts of your body - it supports most of your weight and helps you to get on with your everyday life.

Back or neck problems affect many of us at some point in our lives. And with many of us working at home recently, the likelihood of experiencing these problems has significantly increased.

Thankfully, most issues sort themselves out in time. However, acute back and neck pain sometimes persists. That’s why we developed Back-Up, exclusively for Irish Life Health customers.

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What is Back-Up?

Expert personalised advice can help prevent, improve or correct most back and neck pain. That’s why Back-Up connects you directly with a Chartered Physiotherapist who acts as your ‘case manager’. He or she clinically assesses your problem, and then develops a treatment plan bespoke to you – whether that’s an app based exercise programme, in person or virtual physiotherapy or a home working assessment where appropriate – your journey to recovery is unique to you.
Whatever your treatment journey, your dedicated case manager will guide you every step of the way, all for a once off fee of only €50. Followed carefully, your Back-Up programme will help you recover quickly to prevent a chronic problem developing. Three steps to getting started:

Step 1

Get back on track today.  Book an appointment in the MyClinic section of your online account here or call 01 562 5150, 8.30am - 5.30pm Mon to Fri (excluding bank holidays and Christmas Eve)

Step 2

The Back-Up team will agree a time that’s convenient for you and book a triage assessment over the phone with a clinical case manager. Alternatively you have the option to complete your assessment virtually via our new digital assessment. It will ask questions about you and your symptoms then, based on your responses, signpost you to the most appropriate level of care. For peace of mind all assessments are reviewed by a physiotherapist to ensure the correct decision has been made.

Step 3

Whichever option you choose, your injury will be assessed and you will receive a personalised treatment plan. This may consist of app based exercise management, face-to-face or virtual appointments with a chartered physiotherapist or home working assessment as appropriate.

Back-Up Video


Unfortunately, the following patient groups are not eligible to avail of the Back-Up cover:

  • Patients who are currently pregnant (however if you have written clearance from your GP then an assessment can be done which will determine your individualised treatment programme)
  • Patients who have an issue that is not located in the neck or back
  • Patients who are under 18 years of age 
  • Patients who are seeking rehabilitation following a surgical procedure
  • Each treatment programme must be completed within three months from the date it began

Who’s behind Back-Up?

Back-Up is provided by our partner Spectrum Health and is available on all hospital plans. If you require face to face physiotherapy, this will be provided by a CORU-registered physiotherapist. A contribution is payable to the physiotherapist towards the cost of face to face treatment. The contribution amount is subject to change- please see for details. Any scans recommended as part of your treatment are provided by Affidea Ireland.
Terms and conditions apply. See your Table of Cover and Membership Handbook for details.

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