Female Health Consultation

The Female Health Consultation service is a 20-minute video consultation with a GP that has a special interest and experience in female health . Prior to the consultation you will be asked to fill out a short questionnaire which will be sent to the doctor ahead of your consultation. The service is not intended to replace your usual GP, it is designed to give you advice and support in the areas of menstrual health, contraception, menopause, initial fertility guidance and other areas of female health.

In some cases, depending on your concerns or symptoms the GP may need to refer you for an in-person consultation especially where you have physical symptoms that may need examination prior to onward referral for scans or tests or where you have a history of ongoing female health issues.

The Female Health Consultation service is provided by Centric Health GPs who have a special interest in women’s health. All of the GPs are registered with the Irish Medical Council and based in Ireland with extensive experience in women’s health.

Irish Life Health members on any hospital plans have 50% cover towards the cost of the consultation with the cost to members just €45. Payment by credit card or debit card is required at the time of booking and the appointment is not confirmed until online payment has been successfully made. Irish Life Health will pay the balance directly to Centric Health.

To change an appointment, simply make a new appointment via MyClinic in your Irish Life Health online account and select the Female Health Consultation tile. Once you have made a new appointment you must then cancel your old appointment.

If for any reason you no longer need your appointment, you can cancel via your Irish Life Health online account. Go to MyClinic, select the Female Health Consultation tile, and view upcoming appointments. You can cancel your appointment there.

To get a refund, you must change or cancel at least 48 hours before your appointment time. Refunds may take 3-5 working days to be credited back to your card.

Appointments changed or cancelled less than 48 hours before your appointment time are not eligible for a refund.

If you’ve chosen a video consultation, you will be sent a consultation link via email 30 minutes before your consultation start time. We recommend that you join the video link 5 minutes before your consultation start time.

If you’ve chosen a phone consultation, the GP will call you at your allocated time. Please note the GP may call you from a private number.

Unfortunately, if you are late for the consultation, it will still finish at the scheduled time and cannot be extended as other appointments will be scheduled after your appointment.

Irish Life Health members on select plans have cover for four Female Health Consultations per policy year.

The benefit is available to any member, regardless of age, who has a female health issue or concern. If the member is under 18, the policyholder on their policy will need to book their appointment on their behalf via the policyholder’s online account. For patients aged 16 or 17, the doctor may in some circumstances, require the patient to be accompanied by a parent or guardian during their video consultation. Patients under the age of 16 must be accompanied by a parent or guardian during the video consultation.

Centric Health is the data controller for all patient data. Patient data and records are stored on a secure GP practice management system called Socrates. This will only be accessible with multi-factor authentication by authorised GPs and staff. All prescriptions and referrals will be made by secure e-mail.

We understand that sometimes it can be hard to remember everything that’s discussed at a GP consultation, that’s why Centric Health will send you a post-consult summary after your consultation so you have a record of everything that was discussed and recommendations made. You’ll receive your post-consult summary within 24 hours or your consultation.

For your privacy, the post-consult plan is encrypted and sent via email.

You can make an appointment directly with a Centric Health GP or with your own GP for any follow-up face to face appointments, test or screens that have been recommended.

Where a follow up in-person consultation is recommended with a Centric Health GP or your own GP this will incur a separate cost and are not covered under this benefit. You may have cover on your plan under another benefit listed on your Table of Cover.