Female Health Consultation

You know your body better than anyone. But you don’t have to figure it out on your own.

When it comes to female health, you know your body better than anyone. But sometimes you just need answers or advice. Irish Life Health is the first health insurer to give our members direct access to in-depth video consultations with GPs who are specialists in female health. The GPs, who have specialist interest and experience in female health, will give you support and advice in the areas of menstrual health, contraception, fertility, menopause and beyond.

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For a more personalised experience and to ensure you get the most from your consultation, we’ve worked closely with Centric Health to design a pre-consult questionnaire so that the GP understands your main concerns before your consult even begins. When it comes to your individual concerns, the GP will explain the factors to consider, treatment options available to you, and where and how to avail of them. They can also refer you for follow up in-person care if required, and guide you to other supports that often form part of your ideal treatment, such as nutrition, physiotherapy and mental health.

Don’t wait and wonder – book an appointment with an expert GP today and make sure you’re getting the support that’s right for you.

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Female Health Consultation is provided by Centric Health. This service is not intended to replace your usual GP, it is designed to give you specialist GP advice and support in the area of female health. This benefit is available on all hospital plans and gives 50% cover towards four consultations per policy year. Terms and conditions apply. See your table of cover and membership handbook for details.

Key questions about Female Health Consultation

The Female Health Consultation service is a 20-minute video consultation dedicated to female health. Prior to the consultation you will be asked to fill out a short questionnaire which will be sent to the doctor ahead of your consultation. The service is not intended to replace your usual GP, it is designed to give you advice and support in the areas of menstrual health, contraception, fertility, menopause, and other areas of female health.

The Female Health Consultation service is provided by Centric Health GPs who have a special interest in women’s health. All of the GPs are registered with the Irish Medical Council and based in Ireland with extensive experience in women’s health.

The total cost of each Female Health Consultation is €80. However, Irish Life Health members on selected plans have 50% cover and therefore only pay €40. Irish Life Health pay the remaining €40 directly to Centric Health as part of the benefit. Payment by credit card or debit card is required at the time of booking and the appointment is not confirmed until online payment has been successfully made.

To change an appointment, simply make a new appointment via MyClinic in your Irish Life Health online account and select the Female Health Consultation tile. Once you have made a new appointment you must then cancel your old appointment.

If for any reason you no longer need your appointment, you can cancel via your Irish Life Health online account. Go to MyClinic, select the Female Health Consultation tile, and view upcoming appointments. You can cancel your appointment there.

To get a refund, you must change or cancel at least 48 hours before your appointment time. Refunds may take 3-5 working days to be credited back to your card.

Appointments changed or cancelled less than 48 hours before your appointment time are not eligible for a refund.

If you’ve chosen a video consultation, you will be sent a consultation link via email 30 minutes before your consultation start time. We recommend that you join the video link 5 minutes before your consultation start time.

If you’ve chosen a phone consultation, the GP will call you at your allocated time. Please note the GP may call you from a private number.

Unfortunately, if you are late for the consultation, it will still finish at the scheduled time and cannot be extended as other appointments will be scheduled after your appointment.

Irish Life Health members on select plans have cover for four Female Health Consultations per policy year.

The benefit is available to any member, regardless of age, who has a female health issue or concern. If the member is under 18, the policyholder on their policy will need to book their appointment on their behalf via the policyholder’s online account. For patients aged 16 or 17, the doctor may in some circumstances, require the patient to be accompanied by a parent or guardian during their video consultation. Patients under the age of 16 must be accompanied by a parent or guardian during the video consultation.

Centric Health is the data controller for all patient data. Patient data and records are stored on a secure GP practice management system called Socrates. This will only be accessible with multi-factor authentication by authorised GPs and staff. All prescriptions and referrals will be made by secure e-mail.

We understand that sometimes it can be hard to remember everything that’s discussed at a GP consultation, that’s why Centric Health will send you a post-consult summary after your consultation so you have a record of everything that was discussed and recommendations made. You’ll receive your post-consult summary within 24 hours or your consultation.

For your privacy, the post-consult plan is encrypted and sent via email.

You can make an appointment directly with a Centric Health GP or with your own GP to for any follow-up face to face appointments, tests or screens that have been recommended.

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