How to make a complaint

We aim to give excellent service to all our members; however, we recognise that things may occasionally go wrong. We will do our best to deal with your complaint as effectively and quickly as possible.

For information on how to make a complaint and our complaints process, please click here.

If you arranged your cover through a broker, then you should first refer your complaint to this broker.

Alternatively you can make a complaint by contacting us:
By Phone on 01 562 5100
By email:
By Post at: The Complaints Team, Irish Life Health, PO Box 13028, Dublin 1.

If you remain dissatisfied with us you may refer your complaint to the Financial Services and Pensions Ombudsman at the following address:
Financial Services and Pensions Ombudsman
Lincoln House,
Lincoln Place,
Dublin 2, D02 VH29.
Phone: +353 1 567 7000

If you took out your policy with us online, you can also refer your complaint to the EU’s Online Dispute Resolution platform. Click here for more information.